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Warranty

Please see the User Manuals for warranty information on our products.

Innovate Motorsports Return and Refund Policies and Procedures.

  Return Procedures for Repair or Refund. You must follow Innovate’s return procedures when returning product for repair or refund. The first step is to contact Customer Service by email and have a Returned Merchandise Authorization (RMA) number assigned to your return.  Once the RMA number has been assigned, you must return the product(s) to Innovate within 30 business days. Whether you are returning the product for repair or refund, you are responsible for all shipping charges in returning your product to Innovate even if the product is under warranty.  You may be charged restocking fees and applicable taxes thereon to return products for refund.

When returning the product(s) to Innovate:

  • Write the RMA number on the outside of the box in a clear and conspicuous manner.  Innovate will refuse delivery of the return if an RMA Number is not clearly written on the outside of the box.

Refund Policy.  You may return products and cancel unused services for a full refund of the product or service value within 15 days after you receive your product or are invoiced for services.  To return products and cancel services you must follow Innovate’s Return Procedures.  Innovate will refund the original purchase price of products, unperformed services and related sales taxes.  Shipping and Handling Fees (including related sales taxes) are not refundable.  You are responsible for products until Innovate receives them including all shipping costs whether the product is in warranty or not.    You may be charged restocking fees for products returned for refund.    Returned products for refund must be in the same condition as you received them.  THIS REFUND POLICY IS NOT A WARRANTY.  Allow time for shipping, inspection, and up to 5 additional business days to process your refund. Credits from your permanently returned merchandise will not necessarily be refunded in the original form of payment.  NOTE:  Innovate will not accept for refund any products you purchased from a Reseller.

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